Deletion

Account Deletion — KisoMoney

Instructions on how to request account and data deletion via the app or email (no web form).

Effective date: February 2026Last updated: February 2026

1. Purpose

  • This page explains how to request deletion of your KisoMoney account and related personal data.

2. Who can submit a request

  • The KisoMoney account owner.
  • Requests from authorized representatives are reviewed if confirmed authorization is provided.

3. In-app deletion

  • In-app path: “Налаштування → Необоротні дії → Delete account”.

4. How to submit an email request

  • Send an email to info@kisomoney.com.
  • Email subject: “Account Deletion Request”.
  • Use your account email address whenever possible.

5. What to include in the email

  • Your KisoMoney account email address.
  • A clear request to delete your account and personal data.
  • If you cannot access the account, provide a short explanation.

6. Identity verification

  • We verify requests via the account email.
  • If necessary, we may request additional confirmation.

7. Processing timeline

  • Processing time is up to 30 calendar days after successful verification.
  • If additional checks are required, we will notify you by email.

8. Data that is deleted

  • Profile and settings data.
  • Authentication/account linkage data.
  • User-generated financial records (accounts, categories, transactions, budgets), unless retention is required by law.
  • Push notification tokens and linked device identifiers.
  • Subscription verification identifiers and related entitlement/subscription linkage data.
  • Bank integration linkage data and imported external transactions.

9. Data that may be retained longer

  • Security logs may be retained for up to 90 days, after which they are deleted or anonymized.
  • Backup copies may be retained for up to 90 days, after which they are deleted or anonymized.
  • Billing verification technical logs and integration sync logs may be retained for up to 90 days, after which they are deleted or anonymized.

10. Confirmation and support

  • After processing, we send an email confirmation.
  • Support contact: info@kisomoney.com.
For account deletion requests email info@kisomoney.com.
Privacy Policy
Back to home

Language

Theme

Account Deletion — KisoMoney